Legal information

This website is provided by Stevenage Plumbing Supplies Ltd. The use of this website and all contracts to which Stevenage Plumbing Supplies Ltd is a party are governed by the terms below:


1. Delivery


Promises of delivery are given to the best of our ability but without liability.  Before signing, please check that all goods on the delivery note are correct and in accordance with your own requirements. Please ensure worktops and wall panels are stored flat and fully supported, preferably at room temperature to prevent warping. 


2. Damaged / Scratched Goods


Baths - All baths must be inspected at time of delivery as a strict ‘No Return’ policy applies to these goods once delivery has been accepted.


All other goods - All goods with the exception of baths must be inspected within 3 days of receipt and, if damaged, reported to us within that time. No credit can be issued for damage after installation has commenced. Deliveries outside our normal 20mile radius: Please inspect goods for damage at time of delivery.


We strongly recommend you take delivery of your goods at least 3-7 days prior to fitting. Any queries or problems can then be addressed, as far as possible, before the installation date.  


3. Faulty Items


If a product is found to be faulty prior to or during installation please contact us as soon as possible so that we can advise the best course of action. No items may be returned if they have been installed with a visible defect and under no circumstances will we accept for return any goods that have undergone any form of installation. The Health and Safety at Work Initiatives drive this instruction.


4. Goods Not Required


Whilst we are not obliged to accept back items that are not required or which are surplus to requirements, we are prepared to accept most items as long as the following conditions are met:


  • Goods must be returned within 28days of receipt
  • Be in perfect resalable condition in original packing
  • The acceptance of goods for return does not imply that full or part credit will be given
  • Non-stock items will be subject a minimum of 25% restocking charge


Tiles are non-returnable.


5. Cancellation


An order cannot be cancelled once it has been processed and the goods reserved.   In this case it will be treated as goods not required.


6. Special Orders


A no return policy is operated on all special orders for items made to customer specifications.


7. Payment


For non-account customers payment is required prior to delivery / collection. All goods supplied shall remain the property of Stevenage Plumbing Supplies Ltd until full payment has been made.  However, any risk shall pass to the purchaser once delivery has been accepted.  We reserve the right to recover goods from the purchasers premises should the purchaser become insolvent or fail to pay overdue invoices.


8. Warranty


All products supplied by Stevenage Plumbing Supplies come with a 12-month retailer’s guarantee.  Longer guarantee periods are provided by some manufacturers are not endorsed or backed by Stevenage Plumbing Supplies Ltd.  We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with us.

In many cases manufacturers have an after sales team of engineers who provide site visits to carry out repairs or provide replacements to goods that may have failed during their warranty period. If such a service exists we will supply you with the contact details of the after sales department and to speed up the process you can make the necessary arrangements directly with them.  In the event that you are not satisfied with the service provided then please contact us and we will endeavour to resolve any problems for you.

In order to validate extended warranties offered by manufacturers it is essential that any product guarantee information be completed and returned to them within their specified time scale.

The onus is on the customer to keep the receipt for the warranty period.  We are not obliged to issue copy receipts.


9. Liability


Stevenage Plumbing Supplies Ltd accepts no liability for indirect or consequential loss. Stevenage Plumbing Supplies Ltd's liability for direct loss is limited to the contract value.


10. Privacy


We treat your confidential information very seriously. Information provided by you will be used solely for the purposes of dealing with your enquiries, processing your order, supplying the goods, processing returns and processing payment, including fraud prevention. We use only reputable payment processing agents who operate secure processing systems. We will share the information supplied by you with such agents, solely for the purposes listed above. Customer feedback is valuable to our customers and we may use such feedback in our promotional material, but only in an anonymised form. We will not pass information supplied by you to other parties for promotional purposes, direct mail, spamming or any other illegal or unethical practice. We will seek your approval before any other use of your confidential information.


11. Product information


All products in this website are subject to availability and Stevenage Plumbing Supplies Ltd has the right to withdraw any product or alter any prices at any time without notice. All information given is provided in good faith but Stevenage Plumbing Supplies Ltd provides no warranty that it is accurate or complete. Product illustrations and descriptions are typical.


12. Intellectual Property Rights


All trademarks referenced in this website are acknowledged as the rightful property of their respective owners. All other rights, including title and copyright, for this entire website are vested in Stevenage Plumbing Supplies Ltd..


13. External Links


Stevenage Plumbing Supplies Ltd provides links to other web sites for the convenience of its customers. However, it makes no warranty as to the accuracy or suitability of such links or the information found via them.


14. Errors and omissions


Errors and omissions excepted. To the best of our knowledge information contained in this web site is correct but we reserve the right to make amendments without notice.


15. Sizes


All sizes quoted are approximate and subject to manufacturing variations.


16. Jurisdiction


All contracts with Stevenage Plumbing Supplies Ltd shall be governed and interpreted in accordance with the laws of England, unless agreed otherwise in writing.

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